Frequently Asked Questions
Everything you need to know about our luxury collections and shopping experience.
How should I care for my jewelry and crystal pieces?
To maintain the brilliance of your jewelry, we recommend polishing it with a soft, lint-free cloth. Avoid contact with water, perfumes, or lotions, and store your pieces in the original packaging or a soft pouch to prevent scratches.
What is your shipping policy and delivery timeline?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. All orders include a tracking number sent via email upon dispatch.
Can I return or exchange my order if I am not satisfied?
Yes, we offer a 30-day return policy for most items. Products must be in their original, unworn condition with all security tags and packaging intact. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Are your products covered by a warranty?
Every purchase from our store comes with a 2-year limited warranty that covers manufacturing defects. This warranty does not cover damage caused by accidents, improper care, or normal wear and tear.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer gift wrapping and personalized messaging?
Absolutely. During the checkout process, you can select our signature luxury gift wrapping service and include a personalized printed message to make your gift truly special.