Returns & Exchanges

At SWAROVSKIq, we strive for complete satisfaction with your luxury fashion pieces. If you are not entirely pleased with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original designer packaging, ensuring all tags and protective seals remain intact.

• 3.
  Attach Shipping Label

  Print the prepaid return shipping label provided via email and affix it clearly to the outside of your parcel.

• 4.
  Drop Off and Track

  Hand over your package to the designated carrier and keep your tracking receipt; your refund will be processed within 7-10 business days of arrival.